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Contact us for Tenancy Services

Ask a question - answers to frequently asked questions

If you're looking for something in particular check through the topics list below. Chances are, what you are looking for is right here.

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Service Centre phone numbers

Tenancy advice

Freephone: 0800 83 62 62 (0800 TENANCY)
From overseas: +64 4 238 4695

Bond – please have your bond number ready when you call

Freephone: 0800 73 76 66
From overseas: +64 4 238 4693

Compliance

Freephone: 0800 222 012

State Housing Appeal Authority

Freephone: 0800 223 022
Hours: 8.00 am to 5.30 pm, NZT, Monday - Friday

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Processing Centre

Tenancy Tribunal applications and supporting documents

Email: ttapplications@mbie.govt.nz
Fax: +64 4 237 1058

Postal address:
Ministry of Business, Innovation and Employment
PO Box 50-546
Porirua 5240
New Zealand


Bond forms

Email: bond.refunds@mbie.govt.nz

Postal address:
Ministry of Business, Innovation and Employment
PO Box 50-445
Porirua 5240
New Zealand


Compliance

Email: rta.compliance@mbie.govt.nz
Fax: +64 4 237 6351

Postal address:
Compliance Unit
Ministry of Business, Information and Employment
PO Box 50394
Porirua 5240
New Zealand


State Housing Appeal Authority

Postal address:
State Housing Appeals Authority
PO Box 50394
Porirua 5240
New Zealand

 

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Postal address

Ministry of Business, Innovation and Employment
PO Box 10-729
Wellington 6143
New Zealand

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Language Line assistance available

When calling us after 9.00 am, we can use Language Line [External Link], a free telephone interpreting service, to provide advice and information to non-English speakers. Interpreters are available for 43 different languages.

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Office locations

We have offices around the country staffed with people who can help you with your tenancy enquiries. Offices are generally open 8.30 am to 4.30 pm weekdays. It is best to call and make an appointment to see someone.

Auckland
Level 8
280 Queen Street
Auckland
PO Box 90-172

Fax (09) 375 6402

Christchurch
Level 2
10 Nelson Street
Riccarton
PO Box 22-725

Fax (03) 341 7754

Hamilton
L
evel 3
Westpac House
430 Victoria Street
Hamilton

Fax (07) 834 1571

Manukau
7 Ronwood Avenue
Manukau
PO Box 76-469

Fax (09) 263 6013

Wellington
Level 6
86 Customhouse Quay
Wellington

Fax (04) 494 0290

 

As well as the five offices listed above, you can make an appointment to seek advice in the following locations.

Northern region
Whangarei
Central region
Gisborne
Napier
New Plymouth
Palmerston North
Porirua
Rotorua
Tauranga
Southern region
Dunedin
Invercargill
Nelson
Timaru

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