Rent behind more than 21 days?

Making an application to the Tenancy Tribunal using Section 55

If your tenant’s rent is more than 21 days in arrears, you can apply to the Tenancy Tribunal for help under section 55 of the Residential Tenancies Act 1986 (RTA).

As soon as you become aware of unpaid rent, you should contact the tenant to advise them the payment has been missed and discuss arrangements to pay. If the rent is more than 21 days in arrears you should file a Tenancy Tribunal application immediately.

How to make an application

Save time and apply online

You can make an application online at www.dbh.govt.nz/tenancy-index by selecting ‘Tenancy Tribunal application online’ and paying the $20.44 application fee with your Visa or Mastercard.

You can also complete a paper form and send it by mail to PO Box 50546 Porirua, fax it to 04 237 1058, or email it to ttapplications@dbh.govt.nz.

You can pay the application fee:

• at any Westpac bank by eftpos, cash or cheque (payable to the Department of Building and Housing).
• by eftpos only at our Auckland, Manukau, Hamilton, Wellington or Christchurch offices.

Check out the information sheet ‘Making an application for an Order of the Tenancy Tribunal: information for landlords’ for more information.

Completing the Tenancy Tribunal application form

To avoid delay, make sure you complete all sections of the Tenancy Tribunal application form. You must provide the details of the tenancy as well as contact details for both the landlord and the tenant.

You will also be asked to specify the orders you want the Tribunal to make. Tick the box for rent arrears.

Under section 55, you can also request the Tribunal issue an order to:

• terminate the tenancy if the arrears are not paid
• refund the bond if the arrears are not paid.

The application form asks you to state the reason for your application. Make sure you state the:

• rent is in arrears by more than 21 days
• when the rent arrears began
• amount of rent that is owed (do not include rent in advance).

Note: The arrears stated on the application form should be the current amount owed. You cannot include any money due for rent beyond the date your application is lodged.

For example: Rent arrears 

 

• My tenant [name] has not paid rent for the last five weeks and currently owes $1,000.00. 
• This is the amount owed up to and including [date] 
• I want the tenancy terminated as the rent is over 21 days in arrears.

 

If you have reached an agreement with your tenant include the details. Use bullet points as shown in the example.

Supporting documents to provide with your application:

It is very important that copies of the following documents are provided:

• Tenancy agreement. If there was no written tenancy agreement for the tenancy, please note this on your application.
  
  
• Summary of rent arrears (if applicable). Sufficient information should be provided to verify the amount of rent owing. This would include rent records, clearly setting out weekly/fortnightly payments, including which of these payments were missed and the total amount of arrears outstanding. A template you can use can be found online at http://www.dbh.govt.nz/pub-new-tenancy#map7.

Other documents may also be required to support your application. This may include:

• rent records and receipts
• previous tribunal orders relating to the tenancy
• any documents sent to the tenant advising them of the issue(s)
• letters from the tenant.

Supporting documents must be on A4 sized paper, clear, easily read and one sided as they will be scanned and/or photocopied.

Please do not attach original documents, photographs, or bank statements when filing your application. If these are relevant you can bring them to mediation or the Tribunal hearing.

Avoid delays – make sure your application is complete

To help us resolve your dispute as quickly as possible it is important that you make sure all the details of your application are entered clearly and correctly and you include all supporting information.

We may ask you to provide further information to help clarify your application and assist you to have the best chance of successfully resolving your claim. If we don’t hear from you within 5 working days of our request for further information we will proceed to schedule your application to either mediation or adjudication.

Where can I find more information?

For tenancy advice and information call 0800 TENANCY (0800 83 62 62), visit our website www.dbh.govt.nz or email us at info@dbh.govt.nz